Privacy Policy

Privacy Policy

This is the privacy notice of Salford IT Help (SITH) updated on 24th May 2018. SITH is the trading name used by David Bryan Philip Jackson. David Jackson is a Sole Trader providing IT support services including website hosting, website development and PC repair.

This privacy policy explains how we use any personal information we collect about you when you use our website or IT support services. If you are not happy with any part of this policy one recourse is to leave our website immediately and not engage in our services.

Typical use of your data by SITH

Example One: PC Repair Client

You may hear about me from a friend and then phone my up and introduce yourself and explain your problem. Lets say your PC is broken and you want me to visit you to inspect your PC.

The personal data i have recorded so far includes…

  • Your Name
  • Home Address
  • Mobile Phone Number

When I see your PC and discover it won’t turn on and the Power Supply is the issue, your agree I can order the replacement part and have it sent to your home. You give me your email address for invoicing purposes.

The extra personal data you have given me includes…

  • Email Address

But you have also allowed me to share your personal data to arrange delivery of the required part.

Personal data shared with online retail could include…

  • Your Name
  • Your Address
  • Your Email Address
  • Your Mobile Number

The retailer will then share your data with the courier to ensure your replacement part is delivered to your address.

If you do not accept this necessary sharing of data you can arrange the purchase of the replacement part yourself. Your data is never shared without our mutual agreement which forms a legal contract. These are typically oral agreements for simple issues which may be followed up with an email confirming my understanding of our agreement.

Example Two: Website Design / Hosting

You visit my website after finding me through a google search. When you first visit my website you notice our prominent cookie bar which highlights you to our use of cookies and directs you to our cookie policy, where you can learn more about cookies and even prevent them from being used by your browser.

After reading about our services you use the online contact form to send me your contact details and a simple message.

Personal data emailed to me could include…

  • Name
  • Address
  • Website URL
  • Phone numbers

Your message lets me know you already have a website but it’s not mobile friendly and you want to have me redesign the website. We exchange emails and have a phone call to discuss the the requirements and design of your new website.

I retain your emails and make note on on an electronic text file stored separately from other clients personal information. Design notes may be made on paper but these do not contain your personal information.

Much of the information you provide me you intend to go on your website and therefore you intend this to be in the public domain. Where you provide me with your personal email, and personal mobile number and these are not intended for public sharing, I keep your information securely on network attached storage (Mirrored Array for redundancy) and often backed up to my online email account following completion of tax returns. My email account is protected by two step verification. If I use cloud based storage to reduce the risk of data loss by having off sight backups, I only use market leading providers who I have faith in their data security capabilities.

Where I provide quotations and invoices which contain your personal information these are emailed to you as necessary and these are sent to the email address we have created for you and (or) your personal email address where this has been provided and is your preferred method of communication.

Where I provide you with my personal data such as my name, email address and bank account details, I have the expectation that this information will be kept securely by you and not made public.


Protecting your personal information is something we happily do with diligence and we have found the Information Commissioner’s Office (ICO) website useful in understanding our responsibilities.

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

Citizens in the European Union have legal rights regarding how their personal information is collected, used and stored by website owners. We suggest you learn more about your rights by visiting the ‘Know your privacy rights’ website.

www.knowyourprivacyrights.org

Set out below we explain why using your information is necessary to providing information (i.e. quotes) and services to you.

The bases on which we process information about you

Information we process because we have a contractual obligation with you

When you visit our website and (or) make contact with us regarding the services we offer and want more information from us we have a legal basis to responsibly handle the information you provide use. Likewise when we come to a mutual agreement about a piece of work you are interested in us doing for you a contract is formed between you and Salford IT Help.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • purchase products or services on your behalf
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using websites
  • verify your payments for a service and keep records required for tax purposes

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the agreement is terminated by either party.

Information we process with your consent

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail, text or online contact form to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us david@salfordithelp.co.uk

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of Salford IT Help
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

  • posting a comment after a blog post
  • providing a testimonial
  • providing images for use on your website

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at david@salfordithelp.co.uk.

Complaints regarding content on our website

We don’t not allow comments to be automatically published and only publish comments which are not believed to be ‘spam’ and that have been moderated. Therefore there could be a significant delay between a comment being submitted and it being published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our Salford IT Help and to evidence any contractual agreement we may have mutually entered into.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website
  • to speed up the delivery of our web pages through caching

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party we sometimes access public held records such as registers of domains to confirm the accuracy of our records or to prevent fraud.

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalize the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Data may be processed outside the European Union

Our websites are hosted by 1&1 who currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, UK and the United States.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

Access to your own information

Access to your personal information

  1. At any time you may review or update personally identifiable information that we hold about you, by sending us a request at david@salfordithelp.co.uk
  2. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at david@salfordithelp.co.uk.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

Use of site by children

  1. We do not sell products or provide services for purchase by children, nor do we market to children.
  2. If you are under 18, you may use our website only with consent from a parent or guardian

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you follow these links to other websites you should read their own privacy policies.

How you can complain

  • If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is david@salfordithelp.com
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defense in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, email david@salfordithelp.co.uk