Privacy Policy
Last updated: October 2026 • Salford IT Help (SITH)
This is the privacy notice of Salford IT Help (abbreviated as SITH), the trading name used by David Jackson, Sole Trader providing digital engineering, Python automation, and web development services in Greater Manchester.
We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines what data we collect, why we process it, and your rights.
1. Information We Collect
Depending on how you engage our services, we may collect:
- Contact Details: Name, email address, telephone number, and business name provided via inquiries or project scoping.
- Consultation Records: Audio recordings and offline AI-generated transcripts of client consultations, technical discussions, and project requirements.
- Project & Technical Data: Source files, database exports, server details, or documentation required to perform migrations or automation tasks.
- Website Technical Logs: Standard IP addresses and browser metadata processed automatically by our hosting providers (Netlify/Cloudflare) for security and performance.
2. How We Use Your Data & UK GDPR Legal Bases
We process your personal data under the following lawful bases:
Performance of a Contract (Article 6(1)(b))
We process your contact details and technical specifications to provide quotes, scope agreements, and deliver contracted services such as Python workflow automation, legacy CMS extractions, and Astro web engineering.
Legitimate Interests (Article 6(1)(f))
We record and transcribe client consultations and retain project notes for legitimate business purposes. This ensures services are delivered exactly as requested, maintains accurate technical requirements, and allows us to retain verifiable records of project instructions and oral agreements/contracts to protect both parties' legal interests.
Legal Obligation (Article 6(1)(c))
We retain basic billing and transaction records for statutory accounting and tax compliance as required by UK HMRC regulations.
3. Offline & Local AI Processing
To maintain absolute confidentiality and data security, consultation audio files and transcripts are processed exclusively using secure, offline local AI models hosted on our own development infrastructure. Your data is never transmitted to third-party cloud AI vendors or external commercial LLM APIs.
4. Data Retention
Consultation audio recordings, transcripts, and operational project notes are retained for the duration of our working relationship plus a necessary period to support warranty obligations, ongoing support, and potential contractual defense. Financial and tax records are retained for 6 years in accordance with UK tax law.
5. Your Data Protection Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. If you wish to exercise any of these rights or have questions regarding this policy, please contact:
If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk/concerns.